Welcome to Rubbermaid Shop’s FAQ section. We’ve compiled answers to the most common questions about our premium disposable dinnerware, flatware, and serving solutions. Whether you’re an event planner, food service professional, or hosting a special occasion, find the information you need below.

Product Information

Q: What types of products does Rubbermaid Shop specialize in?
A: We specialize in premium disposable dinnerware, durable flatware, serving trays, coffee baskets, and high chair/booster seats designed to bridge convenience with sophistication. Our products are perfect for events, food service businesses, and commercial kitchens.
Q: Are your disposable products eco-friendly?
A: While our primary focus is on durability and elegance, we offer select products made with sustainable materials. Look for the “eco-conscious” tag in product descriptions.
Q: Can I purchase items in bulk for my business?
A: Absolutely! We offer special pricing for bulk orders of flatware, containers, and disposable dinnerware. Contact our customer service for volume discounts.

Ordering & Account

Q: How do I create an account?
A: During checkout, you’ll have the option to create an account for faster future purchases and order tracking. You can also register directly from our homepage.
Q: I forgot my password. How can I reset it?
A: Click “Forgot Password” on the login page and enter your registered email address. You’ll receive instructions to create a new password.
Q: Can I modify or cancel my order after placement?
A: Orders are processed quickly to ensure timely delivery. Please email [email protected] immediately with your order number—we’ll attempt to accommodate your request if processing hasn’t begun.

Payment Options

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use SSL encryption and never store your full payment details on our servers.
Q: Why was my credit card declined?
A: This is typically an issue with your bank. Please verify your billing address matches your card registration and that you have sufficient funds. For international orders, ensure your card allows overseas transactions.

Shipping & Delivery

Q: What are my shipping options?
A: We offer two reliable services:
– Standard Shipping ($12.95): 10-15 business days via DHL/FedEx
– Free Shipping: 15-25 business days via EMS for orders over $50
Q: Do you ship to my country?
A: We ship worldwide except some Asian and remote regions. Contact us with your location for confirmation.
Q: How can I track my order?
A: You’ll receive a tracking number via email once your order ships. For Standard Shipping, use the carrier’s website (DHL/FedEx). For Free Shipping, track via EMS.
Q: My event is time-sensitive. Which shipping should I choose?
A: For urgent needs like weddings or corporate events, we recommend Standard Shipping (10-15 days) and ordering at least 3 weeks before your event date.

Returns & Refunds

Q: What is your return policy?
A: We offer hassle-free returns within 15 days of receipt for unused items in original packaging. Contact us to initiate the process.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error or damaged goods.
Q: How long do refunds take to process?
A: Once we receive your return, refunds are processed within 5 business days and typically appear in your account within 7-10 business days.
Q: My order arrived damaged. What should I do?
A: Please email [email protected] within 48 hours of delivery with photos of the damaged items and packaging. We’ll promptly send replacements at no cost.

Still Have Questions?

Our Glendale-based customer service team is happy to assist with any inquiries about our disposable dinnerware, flatware, or delivery services. Contact us at [email protected] for personalized support.

Rubbermaid Shop – Where Premium Dining Essentials Meet Effortless Delivery