At Rubbermaid Shop, we’re committed to providing premium disposable dinnerware and serving solutions to event professionals worldwide. Our shipping and returns policies reflect the same reliability you expect from our high-quality flatware and food containers.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays).
Shipping Methods
- Standard Shipping ($12.95)
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Free Shipping (Orders over $50)
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
Note: We currently ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary during peak seasons.
Returns & Exchanges
While we’re confident in our premium disposable dinnerware and serving solutions, we understand occasional returns are necessary. Our policy is designed for your convenience while maintaining hygiene standards.
Key Return Details
- Return window: 15 days from delivery date
- Condition: Unused, original packaging, resalable condition
- Proof of purchase: Required for all returns
Step-by-Step Return Process
- Contact Us
Email [email protected] within 15 days of delivery with:
- Your order number
- Product details
- Reason for return/exchange
- Wait for Approval
Our team will review your request and send return instructions within 2 business days.
- Package Your Return
Include all original packaging, accessories, and documentation.
- Ship Your Return
Send to our Glendale facility at your expense (unless the error was ours). We recommend trackable shipping.
Return Address:
6622 West Altadena Avenue, Glendale, US 85304
Refund Processing
- Processed within 5-7 business days after we receive and inspect your return
- Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping fees are non-refundable (except for our errors)
Exchange Processing
- Replacement shipped after we receive your return
- Processing time: 1-2 business days after return receipt
- We cover shipping costs for exchanges
- You’ll receive tracking information for your new shipment
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Opened packages of disposable flatware or dinnerware
- Used food & beverage containers
- Damaged high chair or booster seats (must be reported within 48 hours)
Damaged or Incorrect Items
If you receive damaged/incorrect items:
- Contact us within 48 hours of delivery
- Include photos of the item and packaging
- We’ll arrange replacement/refund at no additional cost
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Rubbermaid Shop Team,
I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].
Item(s) to return/exchange:
Product Name: [Product Name]
Quantity: [Quantity]
Reason: [Reason for return/exchange]
For exchanges: I would like to exchange for: [Product Name and Quantity]
Please let me know the next steps to complete this process.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
For any questions about our Shipping & Returns policy, please contact our customer service team at [email protected].
Thank you for choosing Rubbermaid Shop for your professional disposable dinnerware and serving solutions!